POWERFUL TELEPHONY FEATURES

LCR (Least Cost Routing) - ARS (Automatic Route Selection) – Our version of Least Cost routing (LCR) developed by Voiceware Systems allows total control by switch owner of routing, surpassing LCR in flexibility of balancing quality of service with carrier cost.

Step by step Billing Wizard facilitates generation of reports and invoices – They are generated by date or range of accounts; summary of individual accounts; statement printed by customer and/or agent, complete with detailed line items and customer addresses for mailing invoices.

 

Report Wizard – This allows modification of style and format of reports, as well as placement of fields.

Retail Billing and Invoicing – Line item billing presented on printable retail invoice forms.

                    Generate large batches of PINs all at once – This is especially useful for supplying                      PINs to your commercial card printer.

ACCURATE CALL RATING . . .

Dynamically linked Accounts Table, Rate Table and Route Table

A simple user interface makes for easy route definition and call rating by individual Account, tailoring services to your Subscribers’ needs. The million dollar switches take twenty minutes to change a route, the TSP takes 20 seconds.

Rating and Routing by Subscriber, Country, Toll-Free Number, Individual Phone Number and Time of Day – Total flexibility in routing and rating of calls.

Easy add, delete and edit Accounts, Rates, Routes - Global Update allows modification of multiple accounts.

Customizable Retail and Wholesale Rate Tables – Individualize rate tables according to your business plan.

Default Rate Table with more than 400 Country Codes Pre-loaded – This includes codes for U. S. territories like Puerto Rico.

Country Codes up to 25 characters in length – Allows for sophisticated rating scenarios using complete or coded telephone numbers.

Rating/Routing of Calls based on time of day – Helps the switch owner capitalize on lower rates for up to four different time periods.

Flexible Rating of Leg 1 and Leg 2 – Provides flexible rating in both Minimum and Subsequent Time Increments and Charges

On-Screen Routing Information – This is editable as routes and rates change.

ARS (Automatic Route Selection) – Also known as Least Cost Routing (LCR), allows total control by switch owner of routing, surpassing LCR in flexibility of balancing quality of service with carrier cost. Can analyze, route and rate any dialing string up to 25 digits.

Compound Call Rating – Virtually unlimited rating combinations by origin and destination country.

Trunk Group Setup Facility to allow Multiple Carriers and Multiple Routes – Makes route selection adaptable to your Subscribers’ needs.

BILLING . . .

Step by step Billing Wizard facilitates generation of reports and invoices - Generates reports and invoices by date or range of accounts; summary of individual accounts; statement printed by customer and/or agent, complete with detailed line items and customer addresses for mailing invoices.

Billing Table contains accurate Call Detail Recording (CDR) which includes date, time, originating number/toll free number, called number, called country, minutes and charges for each call made and much more.

Flexible Real Time Billing – Five billing classes allow switch owner to bill for connect time only or connect plus idle time or any combination of both, depending on business plan and carrier costs.

Billing by day, week or month – To facilitate flexible accounting procedures.

CDRs are created for the wholesale and retail files on a daily and monthly basis - All Call Detail Recording is performed in both wholesale and retail tables.

Retail Rebilling – If there is any variance in rating structures in the middle of a billing cycle, you can modify the Billing Table and regenerate invoices.

Wholesale (Agent) Billing – With Internet and modem access, Agents can monitor their accounts under the total access control of the switch owner. Customizable wholesale rate tables with Agent invoicing and rebilling.

On-screen Viewing of Billing File – View and analyze billing for accuracy before generating invoices.

Third Party Billing – Database compatibility with other accounting software to facilitate billing by a third party.

Billing Output via RS-232 Serial Port – Billing data may be output in real time to another machine or buffer box.

                    Specialized Mux Billing Support - Billing through software supervision and detection of                       voice, fax tones, connect and disconnect signals.

. . . AND REPORTING

Report Wizard – This allows modification of style and format of reports, as well as placement of fields.

Retail Billing and Invoicing – Line item billing presented on printable retail invoice forms.

Accounts Receivable Support – Facility for storing previous balance and payments. Export Call Detail Records in a format compatible with 10 different database formats.

Agent Activity Report – Useful activity tracking for analysis of Agent performance.

Agent Billing and Invoicing – Wholesale rate tables, precise Agent billing and Agent invoice forms.

Switch Data Analysis – Allows analysis of the switch logs, which contain trouble-shooting information and possible resolutions.

Call Completion Analysis – Report of call attempts, connected and failed calls, and percentage of success.

Carrier Reconciliation Report – This optional report compares quoted carrier rates to actual billed rates. Generates exceptions based on call durations and mis-billed carrier calls, call duration detection threshold is programmable. This report also facilitates analysis of profit percentage by country code, number of calls by country code, and gross profit by country and route.

Switch Peak Usage – Saturation and idle traffic time periods.

Top Country Usage – Traffic report by country provides country code, number of calls, number of minutes and cost.

All Reports Printable, with ability to be Filtered and/or Sorted, Copied and/or Exported – Allows for qualitative and quantitative analysis of reported results.

Switch Activity Log – Daily record of every switch event contains date, time, explanation of process.

Graphical Client Traffic Analysis – Real-time bar-graphing of switch traffic by carrier. Data is automatically recorded in a log file for off-line analysis.

Comprehensive Call Detail Record (CDR) – Switch detail created for every leg of each call including idle time, even for incomplete calls.

OWNER-FRIENDLY SWITCH OPERATIONS

• Direct user interface into Accounts file – dynamically linked to Rates and Routing tables.
• Easy add, delete, edit individual accounts – or use Global Update for multiple accounts.
• Generate large batches of accounts all at once – especially useful for prepaid calling cards.
• Filter/find or sort accounts quickly and effortlessly – find specific accounts, even when there are hundreds of thousands of records.
• Import accounts from any other standard database products.
• Print accounts – easily and quickly to a printer or a file.
• Comprehensive information on screen in easy-to-use format – Account number, PINs, DIDs, Rate File, Billing Class, Language, Properties, Enhanced Services, Monetary/Time Limits, Callback and Agent Info, and Speed Dial, among others, are all available in a single multi-faceted screen display.
• Maximum security of Accounts through verification of PIN, Mobile Identification Number (MIN) and/or ANI, as well as passcode.

YOU WORK BEHIND THE SCENES . . .

Database Table Template Wizard – Create multiple Account, Rating, Routing and Dialing Plan Tables quickly and accurately. On-screen help and guided prompts for adding blank tables or creating a table based on an existing table.

Global Update Facility – Allows modification of selected ranges of records. There is an undo option and reminder to backup existing database. Easy filter query feature allows basic and advanced criteria and range selection.

System Manager Configuration Utility – For total control of system-wide preferences such as displaying of deleted records, auto-detecting of new switch files and resynchronizing of new or modified tables. Also allows adding, deleting, editing and printing of file locations, setting of system-wide security level and installation or removal of system options.

System Manager Update Tracking – As a feature of the Configuration, log files are maintained for all file activity including table additions, changes and/or deletions.

User Administration – A feature of the Configuration allows the switch owner to set up users with ID codes and passwords for maximum system security. Set access or lockout down to the screen level.

Voice Mail Editor – This allows modification of Voice Mail Account parameters.

Switch Registry Global Settings – Powerful system-wide registry settings,

such as:

• PIN Number Attempts
• Fraud Control Options
• Idle Threshold (for Subscriber excess idle time)
• Long Call Timeout
• Mail, Notification and Fax Parameters
• Credit Card Recharge Options
• Callback Attempts, and many more…

  All with on-screen descriptions and default values.

. . . SO YOUR SUBSCRIBERS WON’T HAVE TO

Agent Modules – Complete control by switch owner of Agent access and monitoring of Agent performance. Touch-Tone Agent Recharge and Internet Protocol Agent Gateway options allow a full range of agent operations under the total supervision of the switch owner. (See Internet Agent Gateway features for details on Agent Management.)

Dialed Number Identification Service (DNIS) Editor – Allows for on-screen access to toll-free number data like Class of Service, language, and ANI tracking.

Flexible Dialing Plans with Number Normalization – Normalizes the phone number to calculate the rate, then prepares the number for the appropriate carrier.

Dbase Format – This is industry-standard database compatibility.

Support for up to 16 T1’s or 15 E1’s in one chassis – The TSP has one of the highest densities per CPU in the market today, up to 450 ports! Expand your system as your business grows using distributed call processing in multiple chassises. Never lose your initial investment by expanding into a fully redundant Excel programmable switch with capacity to 30,000 ports. 384/450.

Changeable Menus – The switch owner can set the order of menu items and prompts to the Subscriber, especially for such Enhanced Services and Feature Options as Voice Mail, Speed Dial, Verifying Account Balance in monetary units and minutes, and Credit Card Recharge.

Custom Scripting Language – A Voiceware Systems innovation, this is a powerful program language which allows creation of totally individualized Subscriber programs.

On-line Backup – Backup of user-selected switch system files while the switch is fully operational. Create an "image" of live files for compatible backing up by an external backup facility.

On-line Archiving – Auto-archiving of backed-up files according to specified criteria. Files are moved, verified and deleted from the system to conserve space.

Zero-Down-Time – No down-time for software updates and system backups of open files.

POWERFUL SWITCH FEATURES

Live port and resource data in easy-to-read, changeable font interface – Monitor real-time switch traffic.

Scrolling real-time switch traffic messages - Stationary display of most recent messages for easy traffic analysis and troubleshooting.

Easy access to port information – Includes resource type, hunt type, supervision, board type and protocol.

Comprehensive detail of each port – All voice resource information in one easy-to-read table.

Graceful Route Shutdown – The switch owner can take a route out of service with minimal impact on system-wide call traffic and revenue.

Automatic Route Busy/Restore of T1’s that are in alarm condition.

Manual Route Busy/Restore – Switch owner can force a route or an individual member of a route out of service.

Complete System Control Via Modem or Network – Perform remote operations and maintenance from any workstation via modem or LAN using PCAnywhere.

Up-to-the-minute troublewatch – Timely alert to switch problems.

Color graphic presentation of traffic usage – This is listed by carrier for comparison and analysis of peak usage.

Query, filter and sort traffic logs - This is for detailed analysis and traffic flow of individual ports, calls and carriers through the TSP Log File Manager.

Special technician level Debug Facility – On-line utility for system troubleshooting.

TSP System Monitor Properties – This to allow setting of software startup, drive space alerts, "watchdog" for system wink and glare failures and update of Utilization graphing.

Simple user interface for total, real-time port, route and switch control, including a system-wide "Housekeeping" facility.

EASY ACCESS INTERNET AGENT GATEWAY

Internet Protocol (IP) Agent Gateway – Hardware and software allows agents access to their Subscribers’ information via Internet or direct modem dial-in.

Password Protection – Flexible Agent Access Control – Via a login page, agent access can be limited by account serial number and DID number ranges. Fields can be designated as view only, modifiable or hidden.

Total Switch Owner Control – Switch control over fields, features and transactions by account which can be accessed by each Agent.

Detailed and Concise Agent Audit Trail – Changes such as additions, deletions and modifications to account and rate files, as well as agent log-ins and log-outs are tracked in log files.

Selectable Agent Menus – Switch owner can limit the files and fields the agent may view and/or modify. Fields can also be hidden from individual Agents. An Agent can update rates, features and information for only that Agent’s Subscribers.

Multiple Modem Operation – One to twelve modems may be connected to a single communications server. Standard is four user cap via modem; unlimited users via the Internet.

Separate Data Files for Agents – A separate folder for each Agent. Data files are maintained in Adobe Acrobat format for viewing directly from a Web browser or files can be downloaded via FTP or direct modem dial-in. Credit limit can be set by switch owner for each individual Agent.

Dynamic Operations – Each Agent may have as many simultaneous calls as the switch supports. There is no segregation of ports by Agent.

Billing Files – Wholesale and retail billing information for each Agent is accessible as daily and/or monthly files. Retail billing files are written into the appropriate Agent’s folder for downloading.

Internet Security – Secured Socket Layers (SSL) protocol is used to encrypt all data sent to or received from the IP Agent Gateway Web site. The switch owner can use Digital Certificates to lock out unauthorized Web site access. Additional security or a LAN firewall are available as options through Proxy Server.

Flexible Dialing Plans with Number Normalization – Normalizes the phone number to calculate the rate, then prepares the number for the appropriate carrier.

Integrated Services Digital Network (ISDN) Intelligent Call Routing – This includes Network Facility Associated Signaling (NFAS).

• Loop Start and Ground Start

• Circular or Terminal Hunting

• Supports Dual Tone Multi-Frequency (DTMF) and Pulse Dial

• Direct Inward Dial (DID)

• Release Link

• Supports Feature Groups A, B, and D

• E&M Signaling

• R1 and R2 Digital Trunk

• Signaling System 7 (SS7) Networking

• EURO-ISDN

• ISDN Cause Code Configuration

• l-up T1 Monitoring and Testing

• Dedicated Inbound and Outbound Trunking

Up to 1,000 Languages – Menu selection and prompt recordability for up to 1,000 languages.

Changeable Callback Menus – Such options as Change Callback Number and Greeting are offered in menus played to the Subscriber and are totally customizable by the switch owner.

Changeable Enhanced Services Menus – Switch owner can set the order of menu items and prompts to the Subscriber, especially for such Enhanced Services and Feature Options as Voice Mail, Speed Dial, Verifying Account Balance in monetary units and minutes, and Credit Card Recharge.

Record Customized Prompts – Prompts for Callback, Enhanced Services and different languages from any telephone.

Prompt Maintenance – TSP comes with prompts for callback, prepaid cards, call processing, speed dial, DID, numbers, currency and date/time in English and Spanish. Prompts for such optional features as Voice Mail, conference calling, notification, One-Call, call forward, credit card recharge and agent management are also offered standard in both languages. All prompts are individually customizable and recordable.

Owner-Friendly Menus – Change features, options and prompts while the switch is operating.

Custom Applications – With modular software design, the switch owner can customize applications.

Branding Messages – Provide custom message that can be used for branding or a personalized account greeting.

Variable Length PIN Numbers – Up to 25 digits.

Batch PIN Number Generator – Generate batches of PIN numbers, copy them to an ASCII file for a commercial printer, and save a backup file to be integrated into the TSP when cards are distributed.

Card Activated Date – The TSP can track and enter the date when a PIN is first used for an Account.

Card Expiration Date – TSP can calculate expiration date a specified number of days from activation, or the switch owner can set an expiration date.

. . . Easy to Sell to Your Subscribers!

PREPAID AND POSTPAID CALLING CARDS

Card Linking – Subscriber can begin using a second card without disconnecting a live call.

Prepaid Calling Card Recharge – Recharge a prepaid calling card with a major credit card, which is verified by the TSP.

Time Limit and Unit Limit Alert – Subscriber can be alerted at 5 minutes and again at 2 and 1 before time expires.

Units Available – The TSP is able to speak the monetary units remaining.

Minutes Available – When the Subscriber enters the destination number, the TSP is able to speak the number of minutes allowed for this call.

Speak Dollar Threshold – When an account goes below this set threshold, the caller is told the unit balance remaining before every call.

Repetitive Calls – Calling Subscriber can disconnect the destination call and call another number without waiting for the called party to disconnect and without having to call in and receive another Callback.

Mis-Dialed Number Correction – If a Subscriber dials a number incorrectly pressing the * key allows immediate re-entering of the number.

Enhanced Services Menu – A star/pound (*#) sequence presents the Subscriber with a menu to select a variety of options, including

• Last Number Redial – At the press of a key.
• Account Balance – How much credit remaining in your Account.
• Time Remaining – For Subscriber time status check.
• Speed Dial – Ability to edit Speed Dial numbers.
• Change Callback Number – So calls follow you as you travel.
• Access Voice Mail – Voice Mail is an optional feature of the TSP.
• Credit Card Recharge – Optional
• Conference Calling – Optional

Prepaid Cellular – Make cell phone invoices a thing of the past.

CALLBACK

International Callback with Flexible Rating and Routes – Help Subscribers overseas capitalize on low U.S. long distance charges.

Cost-effective International Calling - Send cheap dialtone into expensive International dialing locations.

Multiple Callback Triggering Methods – Through DID, over the Internet or via X.25 signaling.

Internet Callback – The solution for Subscribers in countries where the phone company blocks callback attempts.

Cascading Callback of up to five numbers for Callbacks to telephone number without call hunting (rollover).

DID Menu of Subscriber Services including:

• Change Callback Number – Total Subscriber control over callback number configuration.
• Set Temporary Callback Number – Callback services follow wherever Subscriber travels.
• Specify Destination Phone Number – The TSP dials the Callback and the destination number simultaneously.
• Change Callback Greeting – Callback greeting totally Subscriber-customizable.
• Immediate Callback – Even before you hang up on your Callback trigger, the TSP is initiating the Callback sequence.
• International Resale
• Tandem Switching
• International Wholesale – Use our robust tandem switching to resale service to other carriers. The TSP supports two tiered rating – wholesale and retail.

NUMEROUS OTHER VALUE-ADDED SERVICES FOR SUBSCRIBERS . . .

Verify Account Balance – Subscriber can hear the credit remaining in their account, spoken as units or currency.

Connect to Service Center – A menu option allows the Subscriber to connect directly to Customer Service.

Spanish/English prompts – TSP accommodates up to 1,000 languages either by batch-adding the prompts to the system or dialing in and recording additional language prompts. TSP offers almost 350 pre-recorded audio text prompts each in English and Spanish.

Speed Dial – Public and private. Capacity up to 100 private speed dial numbers and up to 1,000 public speed dial numbers.

Local Number Access – Makes home-based long distance calls less expensive.

Long Call Protection – (Long idle detect, too.)

. . . INCLUDING THESE INNOVATIVE OPTIONS

Note: Fax Mail is available only with additional hardware.

Fax Mail – Receive fax on DID, retrieve from a central mailbox by callback or toll free call.

Fax Store and Forward – Voice Mail companion feature. Faxes can be stored and automatically forwarded to a new number.

One-Number – Issue one number to get to you, and TSP will call all your numbers to locate you. With "Power-Find," all your numbers are dialed simultaneously.

Notification – By phone or by pager.

Pay Per Call/Premium Rate Services – Provide an array of innovative, special-interest information services.

Conference Calling – Up to 20 additional calls can be added to callback or prepaid card call. (Requires additional hardware.)

Interactive Voice Response (IVR) – Subscriber-friendly, customizable voice prompts and prompt menus.

With the flexibility and innovation of the TSP . . .

EXPAND YOUR MARKET TO THE WORLD

Toll Free Number Provisioning Outside US – Foreign Subscribers can benefit from the convenience, marketability and toll-free rate structures of U.S. toll-free numbers.

Flexible Dialing Plans with Number Normalization – Normalizes the phone number to calculate the rate, then prepares the number for the appropriate international carrier.

Toll Free Number Routing – Approximately 110 countries allow toll free routing out of their countries – TSP can accept these calls.

The World Loves Prepaid Calling Cards – The TSP is a turnkey system which handles all aspects of prepaid card call accounting.

Phone cards are fast becoming the vehicle of choice for international long distance. Subscribers prefer to manage their own long distance expenditures and enjoy the added convenience of one less monthly bill.

The TSP is a turnkey system that provides all the call processing and accounting functions necessary to administer prepaid calling cards business.

With virtually unlimited uses and many avenues for marketing promotions, the prepaid calling card business can become a telecommunications goldmine.

International Callback – With the TSP, capitalize on the lucrative, burgeoning worldwide Callback market.

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